Criteria to Use When Choosing a Managed IT Services Provider

Choosing a good managed IT services provider is an important task for any business owner as it helps in cutting down business costs, as well as in managing and maintaining their IT system. This is the reason why it’s important that you know what qualities to look for in a service provider to ensure that you choose a company capable of meeting your IT requirements. With that in mind, we listed down the criteria that you can use to make a more informed decision.

1. Expertise

The first most important criteria to consider is the knowledge and expertise of the staff of your prospective service provider. They should have knowledge beyond just basic operating system management and maintenance. Check their level of expertise on IT services related to virtualization, integration platform, multiple network technologies and management changes.

Other than that, your prospective service provider should also have an extensive experience in handling delivery models, such as IT strategic outsourcing and cloud. With this, you will be able to achieve a structured multi-strategy that can help in meeting the individual needs of your company.

2. Experience

With the growing number of MSPs in the Singapore market, ensure that you choose a service provider with sufficient experience. Specifically, look for a managed IT services provider that is experienced in handling systems across multiple industries. Keep in mind that your service provider serves as your guide to the ever-changing world of technology, which is why it’s crucial that you work with someone who has been exposed and has excelled in different network settings. Regardless of the industry you are in, do not hesitate to ask for references from your potential service provider.

3. Skills

Your prospective managed service provider should have a skillset that goes beyond your own IT staff. One of the biggest benefits of hiring an MSP from an IT service in Singapore is gaining access to IT experts and specialists, so recognise any skill gaps on your team and make sure that your service provider adds value to your existing IT team by providing the skillsets and IT services that you need.

4. Flexibility

The IT requirements of your business will not be the same a year or even six years from now, so make sure that you hire a managed IT services provider that can provide and respond to all your changing needs. After all, flexibility is what a managed services agreement is all about–you get what you need, when you need it.

5. Reliability

Apart from being flexible with the IT services they offer, your prospective MSP should also be able to minimize the system disruptions in your business by complying with the service level agreement (SLA). Your provider should be able to resolve any issue or request on the first contact. Aside from that, their business continuity and disaster recovery procedures should be able to ensure that your services will run seamlessly in case a local disaster happens.

6. Accessible IT Services

Another important criteria to consider when choosing an MSP is the accessibility of the IT services they are offering. With their accessible services, your prospective service provider can closely monitor their work and seamlessly integrate their services to your company. An MSP that’s easily accessible also leads to faster response time, predictable costs, and flexible service delivery model.

7. Preventive Methodology

Of course, it’s good to hire a service provider that can quickly respond and resolve your system problems, but it’s better yet to choose an MSP that focuses on preventing issues from occurring in the first place. So if possible, look for a service provider in Singapore who practices a pre-emptive methodology and pass up on MSPs that follow a “break-fix” philosophy.

8. Regulatory and Security Compliance Expertise

A service provider’s regulatory and security compliance expertise is another important factor to consider when choosing an MSP. Make sure that you choose a service provider who understands all of your regulatory and security compliance concerns. Hire someone that uses approved support software, and be sure to record all your support sessions to achieve a complete audit trail. If regulatory compliance becomes a concern for you, simply ask your provider to align their support IT services to the standards of the Service Desk Institute.

9. Scalability

If you plan on hiring an MSP to help your business grown, then make sure that you choose a service provider who is capable of helping you scale. Some small MSPs in Singapore are not equipped and prepared enough to grow alongside your business, so be sure to hire a service provider who can continue providing IT services and giving recommendations about certain processes as your goals change and your company starts to expand.

10. Infrastructure Investments

Finally, you would definitely want to choose a reputable managed IT services provider that is dedicated in providing premium service. If possible, hire a provider who develops their own systems and has heavily invested in a support infrastructure. These investments will prove the provider’s IT expertise and show you that they are a company that will be around for a long time.

Finding the right IT service provider for your business will not be that difficult if you put these factors into consideration. Just remember though that not all MSPs are the same, and that you need to vet them well to find the one who truly connects with your ideals and understands your IT needs.


Changing For the Better

In this modern era, technological advances seem to be very fast. IPads, tablets, laptops, cellular phones, computers and many more provides comfort to many individuals. However, nowadays, it is not evident that it is very useful to some individuals.



Cellphones can be used a triggering device to detonate a bomb. This device is only small and handy that can kill many lives. See what happened in Boston Marathon Bombings last year. The suspects use cellphone to activate the homemade pressure cooker bombs that they place near the finish line. So, is cellphone a good invention?

Eye Problems

All the above-mentioned modern appliances can harm our vision even when we are young. The light that these gadgets bring can destroy our eyes. Most of the time, this can lead to loss of vision when not immediately treated. Doctors advise many modern electronic device users not to overuse their eyes to avoid オンライン ブラックジャック eye problems.


Family and Other Relationship

Most gadget users are staying long hours using computer. Most of them have broken relationship to his family or loved ones. In this virtual period, it is very difficult to see a person that is not addicted to the usage of modern devices. Nowadays, many people forgot to say a sweet “Good Morning” and many lovely greetings. Generally, many individuals are addicted to these current inventions and it can only be changed if there is something who can do a great transformation of the world today. The only way to stop it is to eliminate all modern electronic gadgets.